Complaints procedure.

A complaint? Discuss your dissatisfaction with your GP. If you are dissatisfied, we would appreciate you discussing it with us. When we are aware of your dissatisfaction, we can try to resolve it for you.

If this is difficult for you or if you cannot come to an agreement with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer may try to mediate the complaint. The complaints officer does not take sides and therefore has no judgement. Everything you tell the complaints officer is confidential. How to reach the complaints officer can be found on the DOKH website or on telephone number 072 - 520 83 25.

If you do not come to an agreement with your GP and with mediation by the complaints officer, you can request a ruling on your complaint from the GP care disputes body. This independent committee consists of a chairman (lawyer) and members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is also a lawyer. The verdict of the disputes body is binding.